Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") are a legal agreement between you and Currier Media Inc., a company incorporated in British Columbia, Canada ("Currier Media," "we," "us" or "our"). They govern your use of the GlowX mobile application (the "App"), our website at glowx.app (the "Site") and our related services (together, the "Services").

By downloading, accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you don't agree, don't use the Services.

2. Who can use GlowX

You must be at least 17 years old to use the Services. If you are under the age of majority where you live (for example, 19 in British Columbia), you may use the Services only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf. You may not use the Services if the law prohibits you from doing so.

3. Beauty tips, not medical advice

Treat all recommendations as suggestions. Before trying a new product, treatment or routine, do your own research and consult a qualified professional when appropriate. Check ingredients for allergens, patch-test new products, and stop using anything that causes irritation. Never ignore or delay professional advice because of something you saw in GlowX. If you have concerns about your skin, hair or health, see a doctor, dermatologist or other qualified professional.

4. AI-generated results

The Services use artificial intelligence. Scores, ratings, "visual age" estimates, color analyses, predicted "after" images, product suggestions and other results are generated automatically. They are subjective and may be inaccurate, incomplete or inconsistent. Results depend on factors like photo quality, lighting, angle and makeup, and different photos can produce different results.

Results are not an objective measure of your appearance, attractiveness or worth. Predicted visualizations are illustrations, not promises of any outcome. You are responsible for the choices you make based on your results.

5. Your account

Some features may require an account. Provide accurate information, keep your sign-in credentials secure, and let us know right away if you suspect unauthorized use. You are responsible for activity under your account.

6. Subscriptions, billing and cancellation

6.1 Free download and paid subscription

The App is free to download. Your full analysis and certain features require a paid subscription (a "Subscription"). The price, billing period (for example, weekly, monthly or yearly) and included features are shown before you buy. They may vary by region and platform.

6.2 Automatic renewal

Unless you cancel, your Subscription renews automatically at the end of each billing period at the then-current price, and you authorize us (or the platform you bought through) to charge your payment method for each renewal.

For App Store purchases, payment is charged to your Apple Account when you confirm your purchase. Your Subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period, and your account is charged for renewal within the 24 hours before the current period ends. Google Play Subscriptions renew under Google Play's terms.

6.3 Free trials and introductory offers

If we offer a free trial or introductory price, it converts to a paid Subscription at the regular price when the trial or offer period ends, unless you cancel at least 24 hours before it ends. Trials are limited to one per person, and eligibility may be limited. Any unused portion of a free trial is forfeited when you purchase a Subscription.

6.4 Where you buy

App Store purchases are processed by Apple and subject to Apple's terms. Google Play purchases are processed by Google and subject to Google's terms. Purchases on our Site are processed by our payment processors, Stripe or PayPal, under their own terms. We do not store your full payment card details.

6.5 Price changes

We may change Subscription prices. We will give you advance notice as required by law and by the applicable platform's rules. Price changes take effect at your next renewal. If you don't agree to a price change, cancel before it takes effect.

6.6 How to cancel

You can cancel at any time. Cancelling stops future renewals, and you keep access until the end of your current paid period. Deleting the App or your account does not cancel your Subscription.

• App Store: Settings › [your name] › Subscriptions › GlowX › Cancel Subscription.
• Google Play: Play Store › profile icon › Payments & subscriptions › Subscriptions › GlowX › Cancel.
• Our Site (card or PayPal): email support@glowx.app with the subject "Cancel Subscription" from the email address you purchased with. If you paid with PayPal, include your PayPal subscription ID. See our cancellation page for details. We respond within 1–2 business days. PayPal subscriptions can also be cancelled in your PayPal account settings.

Only you can cancel Subscriptions bought through Apple or Google. We cannot cancel them for you.

6.7 Refunds: our 14-day guarantee

If you bought your Subscription directly from us on our Site (by card or PayPal), we will refund any payment made in the last 14 days, no questions asked. Email support@glowx.app from the email address you purchased with (and include your PayPal subscription ID if you paid with PayPal). If you would also like to cancel, say so in the same email. Refunds go back to your original payment method. Depending on your bank or PayPal, it may take 5–10 business days for the refund to appear.

• App Store: Apple handles all refunds for App Store purchases, and we are not able to issue them. You can request one at reportaproblem.apple.com.
• Google Play: refunds are handled under Google Play's refund policies. You can request one through Google Play, or contact us and we will help.

Apart from the guarantee above, or where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods or unused features.

Nothing in these Terms limits rights you have under consumer protection laws that apply to you. For example, if you live in the European Union or the United Kingdom, you may have a right to withdraw from a purchase within 14 days. Where the law allows, that right ends once you start accessing the digital content with your consent.

6.8 Taxes and failed payments

Prices may include or exclude applicable taxes, as shown at purchase. If a payment fails, we or the platform may suspend your access to paid features until the payment is resolved.

7. Your photos and content

"Your Content" means the photos, answers, messages and other material you submit to the Services. You keep ownership of Your Content.

You grant Currier Media a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, modify (for example, to generate visualizations) and display Your Content, solely to operate, provide and improve the Services for you, as described in our Privacy Policy. This license ends when Your Content is deleted from our systems, except for copies we must keep to comply with the law. We will not use your photos in our marketing without your separate, express permission.

You confirm that you own or have the right to submit Your Content, and that it complies with these Terms. In particular, you must:

• only submit photos of yourself, or of another adult who has given you permission;
• never submit photos of anyone under 17; and
• never submit nude or sexual images, or content that is illegal, hateful or infringes someone else's rights.

We may remove Your Content, or suspend access, if we believe it violates these Terms.

8. Acceptable use

You agree not to:

• use the Services in violation of any law or anyone's rights;
• use the Services or your results to harass, shame, bully or discriminate against anyone;
• copy, modify, reverse engineer, decompile or try to extract the source code or AI models of the Services, except where the law expressly permits it;
• scrape, data-mine or access the Services with bots or other automated means;
• interfere with or disrupt the Services, probe for vulnerabilities, or bypass security, paywalls or Subscription controls;
• resell, sublicense or commercially exploit the Services, or use them to build a competing product or to train AI models;
• impersonate anyone or misrepresent your affiliation with anyone; or
• present GlowX results as professional, medical or expert advice.

9. License to use the App (EULA)

These Terms are the end user license agreement ("EULA") for the App. The App is licensed to you, not sold.

As long as you comply with these Terms, Currier Media grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to download, install and use the App on devices you own or control, for your personal, non-commercial use, as permitted by the usage rules of the app store you downloaded it from.

You may not copy (except as allowed by those usage rules), modify, distribute, sell, rent, lease, lend or sublicense the App, or create derivative works of it. We may provide updates, which may install automatically, and some features may not work unless you install the latest version. All rights not expressly granted to you are reserved by Currier Media and its licensors.

10. Apple App Store terms

If you downloaded the App from the Apple App Store, you and Currier Media also agree to the following:

1. Parties. These Terms are between you and Currier Media only, not Apple Inc. ("Apple"). Currier Media, not Apple, is solely responsible for the App and its content.
2. Scope of license. Your license is a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The App may also be accessed by other accounts associated with you through Family Sharing or volume purchasing.
3. Maintenance and support. Currier Media is solely responsible for providing maintenance and support for the App. Apple has no obligation to provide any maintenance or support for the App.
4. Warranty. Currier Media is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Currier Media's responsibility, to the extent not disclaimed.
5. Product claims. Currier Media, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
6. Intellectual property claims. If a third party claims that the App or your possession and use of it infringes that third party's intellectual property rights, Currier Media, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints or claims about the App can be sent to Currier Media Inc., British Columbia, Canada, at support@glowx.app.
9. Third-party terms. You must comply with applicable third-party terms when using the App, such as your wireless data service agreement.
10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

11. Google Play terms

If you downloaded the App from Google Play, you also agree to the Google Play Terms of Service. Google is not responsible for the App. If these Terms conflict with the Google Play Terms of Service regarding your use of Google Play, the Google Play terms control as between you and Google.

12. Our intellectual property

The Services, including the App, the Site, software, AI systems, designs, text, graphics, logos and the GlowX name, are owned by Currier Media or its licensors and are protected by intellectual property laws. You may not use our names, logos or trademarks without our written permission.

You may use and share the results generated for you (for example, on social media) for personal, non-commercial purposes.

13. Third-party products and links

Our recommendations may mention third-party products, brands or retailers. We don't manufacture or sell those products, and a mention is not an endorsement. Your purchases from third parties are governed by their terms, and we are not responsible for their availability, pricing, quality, safety or ingredients. Some links may be affiliate links, which means we may earn a commission at no extra cost to you. We are not responsible for third-party websites or services.

14. Feedback

If you send us ideas or suggestions, we may use them without any obligation to you.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that results will be accurate or that the Services will be uninterrupted, error-free or secure.

Some jurisdictions do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

16. Limitation of liability

To the maximum extent permitted by law, Currier Media and its directors, officers, employees, agents, licensors and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to the Services. This includes any reaction, injury or damage arising from your use of any product, technique or routine suggested through the Services.

To the maximum extent permitted by law, our total liability for all claims relating to the Services is limited to the greater of (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) CAD $100.

These limits do not apply to liability that cannot be limited under applicable law, such as liability for fraud or, in some jurisdictions, for death or personal injury caused by negligence.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Currier Media and its directors, officers, employees and agents from any claims, losses, damages and expenses (including reasonable legal fees) arising out of your breach of these Terms, Your Content, or your violation of any law or third-party right.

18. Suspension and termination

You may stop using the Services at any time. Remember to cancel any active Subscription separately (see Section 6.6).

We may suspend or end your access to the Services if you violate these Terms, if your use creates risk or harm for us or others, if the law requires it, or if we discontinue the Services. If we discontinue the Services entirely, we will give you reasonable notice and, where required by law, refund prepaid fees for any unused period of Subscriptions bought on our Site. For App Store or Google Play purchases, contact Apple or Google.

Sections that by their nature should survive termination will survive, including Sections 3, 4, 7 (as to our rights to keep copies required by law), 12 and 15 to 21.

19. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. If you have a dispute with us, please contact us at support@glowx.app and give us 30 days to try to resolve it informally.

Courts. If we can't resolve it, you and we agree to the exclusive jurisdiction of the courts located in British Columbia, Canada. Either party may also bring an eligible claim before the British Columbia Civil Resolution Tribunal or in small claims court.

Consumers. If you are a consumer, nothing in these Terms takes away mandatory consumer protection rights you have under the laws of the place where you live, including any right to bring a claim in your local courts. If you are a resident of Quebec, some provisions of these Terms may not apply to you to the extent they are inconsistent with the Quebec Consumer Protection Act.

20. Changes

We may change, add or remove features of the Services. We may also update these Terms. If we make material changes, we will give you reasonable advance notice in the App, on the Site or by email. Changes take effect on the date stated in the notice. If you keep using the Services after that, you accept the updated Terms. If you don't agree, stop using the Services and cancel your Subscription.

21. General

• Entire agreement. These Terms, our Privacy Policy and any terms shown to you at purchase are the entire agreement between you and us about the Services.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we don't enforce a provision, that doesn't waive our right to enforce it later.
• Assignment. You may not transfer these Terms without our consent. We may transfer them in connection with a merger, acquisition, reorganization or sale of assets.
• Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control.
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
• Interpretation. Headings are for convenience only. "Including" means "including without limitation." If we provide a translation of these Terms, the English version controls to the extent permitted by law.

22. Contact us

Currier Media Inc.
British Columbia, Canada
Email: support@glowx.app
Online: glowx.app/contact